FAQS

FAQs

1. How long will it take to receive my order?
Once your order is processed, it will be dispatched within [X] business days. After dispatch, you can expect your order to arrive within 7-10 working days depending on your location and shipping carrier.

2. What shipping options do you offer?
We offer a variety of shipping methods, including standard and expedited options. Shipping costs will be calculated at checkout based on your selected shipping method and delivery address.

3. Can I change or cancel my order after placing it?
Once an order is placed, we begin processing it immediately. If you wish to modify or cancel your order, please contact us as soon as possible at [Your Contact Email] or [Your Contact Phone Number]. If the order has already been dispatched, we may not be able to make changes or cancellations.

4. How can I track my order?
After your order has been dispatched, you will receive an email with a tracking number and a link to track your package. You can use this tracking number to monitor your order's progress.

5. What is your return and exchange policy?
You can return or exchange products within 7 days of receiving your order. The product must be unused, in its original packaging, and in resellable condition. Once we receive the returned item, we will process your refund or send the exchanged product. For more details, please refer to our [Return & Exchange Policy].

6. What should I do if I receive a damaged or defective item?
We apologize for any inconvenience caused! If you receive a damaged or defective product, please contact us immediately at support@dynamixapparel.us . We will assist you with an exchange or a full refund, including return shipping costs.

7. Do you offer international shipping?
Yes, we currently offer international shipping to select countries. Shipping times and costs may vary based on your location, and additional customs duties or taxes may apply. Please check at checkout for shipping rates to your country.

8. How do I return an item?
To initiate a return, please contact our customer service team at support@dynamixapparel.us . We will provide you with return instructions and a return authorization. You will be responsible for the return shipping cost unless the product is defective or incorrect.

9. Will I be charged sales tax?
Sales tax will be calculated based on your delivery address during the checkout process. If applicable, sales tax will be added to your total.

10. How do I contact customer support?
For any questions or issues, feel free to reach out to our customer support team at:

support@dynamixapparel.us